Refund policy

At Furor Jackets, your satisfaction is our priority. If your order doesn’t meet expectations, we’ve got you covered with our 30-Day Easy Return & Exchange Policy.

Return & Exchange Window

  • You can request a return or exchange within 30 days of receiving your order.

  • To start the process, please email us at support@furorjackets.com with your order number, product images, and a description of the issue.

Eligibility Requirements

To qualify for a return, refund, or exchange:
✔️ The product must be unused, unworn, and in its original condition.
✔️ All tags and labels must remain attached.
✔️ No alterations or modifications should be made by the customer.
✔️ Issues (wrong size, color, or product defect) must be reported within 24 hours of delivery, supported by product photos.

❌ Returns will not be accepted if:

  • Tags are removed.

  • The item shows signs of wear or customer-caused damage.

  • You change your mind after purchase or ordered the wrong product accidentally.

  • The 30-day return window has passed.

  • The product is a custom or personalized order (non-refundable & non-exchangeable).

Damage or Defects

  • If your order arrives damaged or defective, you must report it within 24 hours of delivery.

  • Please provide clear photos (including the product, collar tag, and packaging).

  • Our team will verify and process a replacement, refund, or exchange as per your preference.

Return Process

  1. Contact us via email at support@furorjackets.com with details and supporting photos.

  2. Ship the product back to our warehouse.
    📌 Customers are responsible for return shipping charges.

  3. Share the tracking number with us after dispatch.

  4. Refunds are issued once we receive and inspect the returned product.

Exchange Policy

  • If you need a different size or product, we will send the replacement free of cost.

  • The customer is only responsible for the postage/shipping fee, which depends on the product’s weight and size.

Important Notes

  • Refunds will be credited to your original payment method (Credit Card, PayPal, etc.) within 7 business days.

  • We recommend using trackable courier services (FedEx, DHL, etc.) for returns.

Contact Us

For any return, refund, or exchange inquiries, please reach out to us:
📧 support@furorjackets.com